物流政策
Deposits and project payments are not shipping commitments
The US$3,000 deposit product and the US$500-per-unit flexible payment product are non-physical payment pages used to record payments for a confirmed custom project. They do not include or trigger a separate shipment and do not mean that the final goods are complete or ready to ship.
The shipping method, freight charge, insurance, packaging, destination restrictions, and estimated dispatch time for the final custom goods or parts are governed by the written project documents or a separate shipping notice. Unless otherwise agreed in writing, Ghostfire Archive arranges delivery or shipment after all project amounts then due, shipping charges, and other confirmed fees have been received.
Shipping charges
Unless checkout or the written order confirmation clearly states otherwise, product prices do not include shipping, freight, customs charges or local delivery costs. We confirm the available method and cost after reviewing the destination, final configuration, battery or freight requirements and access for delivery.
Custom vehicles and oversized items may require a separate freight invoice. Shipment is arranged after the applicable shipping charge has been accepted and paid.
Custom production and dispatch
Custom Ninebot vehicles and made-to-order parts enter sourcing and production after payment is accepted and the required order acknowledgement is completed. The usual production estimate is approximately 15 days unless the product page or order confirmation states otherwise.
This estimate allows for careful fabrication, finishing, assembly and quality control. Parts availability, customer-approved changes, quality-control rework and freight scheduling can affect timing. We will communicate any material change when it becomes known.
International orders
International shipping is handled by individual quotation. Please contact us before ordering if you need confirmation of available carriers or an estimated freight cost for your destination.
International availability depends on carriers, payment services, battery and dangerous-goods rules, customs requirements and applicable trade restrictions. We may be unable to accept or complete a shipment to every destination. If we cannot provide the agreed shipment, we will contact the customer to arrange an appropriate solution.
Customs, taxes and local requirements
Unless the order confirmation states otherwise, import duties, taxes, brokerage, inspection, registration and destination charges are not included. The recipient is responsible for local import and vehicle requirements, subject to any rights and obligations that cannot be excluded by applicable law.
Delivery estimates and tracking
Carrier transit times begin after dispatch and are estimates, not guaranteed delivery dates. Tracking or freight reference information will be provided when available. Customs review, weather, remote-area service, battery restrictions and carrier capacity can cause delays outside our direct control.
Delivery and inspection
Please provide a complete and accurate delivery address, telephone number and any information reasonably required by the carrier. Redelivery, storage or address-correction charges caused by inaccurate or incomplete customer information may be charged to the customer where permitted by law.
Please inspect the shipment on arrival. Where possible, record visible damage with the carrier, take clear photographs, and retain the product, crate, packaging and shipping materials. Contact us promptly through our contact form so we can help assess the shipment and arrange the appropriate next step.
Wholesale shipments
Shipping terms for wholesale and multi-item orders are confirmed in the applicable quotation or order confirmation. Costs depend on the products, quantity, destination and available transport method.