服务条款
About these terms
Ghostfire Archive is an independent electric motorcycle modification studio and parts supplier. These terms explain how we confirm, build and support an order. They are intended to give both the customer and our workshop a clear written record of the agreed specification.
Custom order experience
Our modified Ninebot vehicles and selected components are made or sourced for an individual customer. Before ordering, please review the product description, selected options, estimated production time, price and shipping information. If anything is unclear, contact us before checkout and we will help confirm the configuration.
By placing a custom order and completing the required acknowledgement, the customer asks us to begin sourcing and production after payment is accepted. Work may include fabrication, machining, cutting, coating, painting, assembly, programming and procurement of dedicated parts.
Order confirmation and changes
The product page selections, cart properties, order confirmation and any later written agreement together form the confirmed specification. Please check them carefully. A requested change is effective only when we accept it in writing. Changes may affect price and production time, and some changes may no longer be possible after the relevant work or procurement has begun.
Product descriptions and reference images
We aim to describe every product accurately. Photographs may show previous builds, optional equipment or reference finishes. Hand-finished surfaces, carbon-fiber patterns, anodizing, coating and other custom work can show reasonable variation. A reference image is not a promise that every visible component is included unless the written configuration says so.
Pricing, currency and shipping
The checkout currency and final checkout total control the amount charged. Any live currency conversion shown on the product page is an estimate until checkout. Unless expressly included in the order confirmation, product prices do not include shipping, customs duty, import tax, brokerage, inspection, registration or local compliance costs.
Production schedule
The usual custom production estimate is approximately 15 days unless the product page or order confirmation states otherwise. This is a good-faith estimate, not a guaranteed delivery date. Complex finishing, parts availability, customer-requested changes, quality-control rework and freight arrangements can affect timing. We will communicate material changes when they become known.
Performance and safe use
Speed, acceleration and range figures are estimates based on the stated test conditions. Actual results depend on configuration, tune, rider weight, battery condition, temperature, wind, terrain, tire pressure, maintenance and riding style. They are not guaranteed minimum results.
High-performance electric motorcycles require experienced operation, appropriate protective equipment, inspection and maintenance. The customer must follow the supplied component instructions and must not operate a vehicle that appears damaged, incorrectly assembled or unsafe.
Local laws and road use
The customer is responsible for checking import, registration, licensing, insurance and road-use rules in the destination jurisdiction before ordering. Unless we provide a specific written statement for the destination, a modified vehicle is not represented as road legal, homologated or certified for public-road use.
Shipping and import
Shipping is arranged or quoted separately unless checkout clearly states otherwise. The customer must provide an accurate delivery address and any information reasonably required by the carrier or customs authority. Additional details are set out in our Shipping Policy.
If something is not right
Please contact us promptly if an order arrives damaged, appears defective, is incorrect or differs materially from the confirmed specification. Keep the product and packaging while we assess the issue. We will work with the customer on the repair, replacement, refund or other remedy required by applicable law or agreed in writing.
Cancellations and returns
Custom orders are final sale after production or dedicated procurement begins because the work and parts are committed to the customer's specification. Standard stock items and all exceptions are explained in our Refund Policy. Nothing in these terms limits a right that cannot lawfully be excluded.
Payments and order records
Orders are subject to payment authorization and our acceptance. To help prevent mistakes and resolve questions fairly, we retain the selected configuration, required acknowledgement, order confirmation, relevant communications and production records in accordance with our Privacy Policy. These records may be shared with a payment provider or dispute-resolution body where reasonably necessary and permitted by law.
Website and intellectual property
Website text, photographs, graphics and original workshop material remain the property of Ghostfire Archive or the relevant rights holder. They may not be reproduced for commercial use without permission. Product names and third-party trademarks remain the property of their respective owners.
Liability and mandatory rights
To the fullest extent permitted by law, we are not responsible for loss caused by unsafe operation, racing, unauthorized modification, incorrect installation, failure to maintain the product or use contrary to instructions. We do not exclude liability or consumer rights that cannot lawfully be excluded, including applicable rights relating to safety, conformity, fraud, personal injury or defective products.
Contact and updates
Questions about an order or these terms can be sent through our contact form. We may update these terms for future orders. The version available when an order is placed applies to that order unless a later change is agreed in writing.